Refund & Cancellation Policy

1. Subscription Cancellation

You can cancel your subscription at any time without penalty or additional fees. To cancel:

1. Log into your account
2. Go to Settings → Subscription
3. Click "Cancel Subscription"
4. Or email us at hello@cleardifference.ai

Cancellation is effective immediately. You will retain access to your current tier until the end of your billing cycle.

2. Refund Policy

30-Day Money-Back Guarantee

If you are not satisfied with our service, we offer a full refund within 30 days of your initial purchase, no questions asked.

To request a refund:

1. Contact us at hello@cleardifference.ai
2. Include your account email and order ID
3. Explain your reason for the refund
4. We will process your refund within 5-7 business days

Refund Eligibility

Refunds are available for:

• Monthly subscriptions within 30 days of purchase
• Subscription fees (not applicable to annual plans after 30 days)
• Duplicate charges
• Charges made in error

Non-Refundable Items

We cannot offer refunds for:

• Annual subscription plans after the first month
• Services already rendered or content already generated
• Refund requests submitted after 30 days
• Free plan usage

3. Plan Downgrades

You can downgrade your subscription at any time:

• Downgrade is effective on your next billing date
• We will prorate your billing if you downgrade mid-cycle
• You will receive a credit for unused time on your current plan

4. Plan Upgrades

You can upgrade your subscription at any time:

• Upgrade is effective immediately
• You will be charged the difference for the remainder of your billing cycle
• Your billing cycle remains the same

5. Refund Processing

Refunds are processed as follows:

• Processing Time - 5-7 business days
• Refund Method - Returned to your original payment method
• Bank Transfer - May take 2-5 additional business days depending on your bank
• Confirmation - You will receive an email confirmation of your refund

6. Partial Refunds

We offer prorated refunds based on unused service time:

Example: If you used 10 days of a 30-day monthly subscription, you would receive a refund for the remaining 20 days.

7. Billing Disputes

If you notice an unauthorized charge or billing error:

1. Contact us immediately at hello@cleardifference.ai
2. Provide transaction details and order ID
3. We will investigate within 24 hours
4. We will issue a refund or correction as appropriate

You may also dispute the charge directly with your bank or payment provider.

8. Failed Payments

If your payment fails:

• We will attempt to retry the charge 2-3 times
• You will receive email notifications of failed attempts
• Your subscription may be paused if payment cannot be processed
• Update your payment method in your account settings

9. Special Cases

Duplicate Charges

If you were charged twice for the same subscription, contact us immediately and we will process a refund for the duplicate charge.

Service Interruptions

If we experience significant service outages (more than 24 hours), we will provide account credits or prorated refunds at our discretion.

Account Deletion

Upon account deletion, we do not issue refunds. However, you may request a refund if deletion occurs within 30 days of your most recent purchase.

10. Questions or Disputes

For refund requests or billing questions:

hello@cleardifference.ai

We typically respond to refund requests within 24 business hours.